Privacy Policy

Privacy Policy Statement

This Privacy Policy explains how Diggit Solutions (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or engage our services.

We are committed to protecting your privacy and handling your data transparently and securely. As a UK-based design agency, we process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only collect information that is necessary to provide our services, process transactions, and improve your experience with us. We do not sell, rent, or trade your personal data to third parties.

Information We Collect

Personal Information

This may include:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Billing and mailing address
  • Payment details (processed securely via third-party payment providers)
  • Project-related information shared through briefs, forms, or consultations

We collect this information when you:

  • Fill out a contact form
  • Purchase a service or package
  • Submit a creative brief
  • Subscribe to updates
  • Communicate with us directly

Non-Personal Information

We may also collect technical information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access

This data helps us understand how users interact with our website and improve performance and usability.

How We Use Your Information

  • Deliver and manage our services
  • Process payments and transactions
  • Communicate project updates and deliverables
  • Respond to inquiries and support requests
  • Send service-related communications
  • Improve our website and marketing efforts
  • Send occasional promotional emails (only where permitted by law or with your consent)

We only process personal data where we have a lawful basis, such as fulfilling a contract, complying with legal obligations, or based on legitimate business interests.

Payment Security

All payments made to Diggit Solutions are processed through secure third-party payment gateways. These providers use SSL encryption (Secure Socket Layer), ensuring that your payment information is transmitted securely. We do not store full card details on our servers.

Confidentiality

We treat all client information as confidential. Your personal and project-related information is stored on secure, password-protected systems and is only accessible to authorised team members who require access to perform their duties.

We will never disclose your personal data to third parties unless:

  • You have given explicit consent
  • It is required to fulfil your service (e.g., domain registration, hosting providers)
  • We are legally required to do so

Data Retention

We retain client records and project files for operational and record-keeping purposes. This allows us to:

  • Re-deliver files if requested
  • Maintain transaction history
  • Provide future support

If you request access to previously delivered files, you may need to provide proof of purchase and confirmation that all outstanding payments have been cleared. Personal data is retained only as long as necessary to fulfil its purpose or comply with legal requirements.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where legally applicable)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Communication Policy

Diggit Solutions communicates with clients through official company channels, including our registered domain and authorised email addresses. We are not responsible for communications conducted through unofficial platforms or third-party domains not operated by us. Always verify that communication originates from our official domain.

Amendments to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date. Continued use of our website and services after changes indicates acceptance of the updated policy.

Customer Support

Our support team is available to assist you with any queries regarding your data, services, or this Privacy Policy. You can reach us through our website contact form or via our official email address.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Diggit Solutions
4/4a Bloomsbury Square, London Hq Bloomsbury, London, England, WC1A 2RP
[email protected]
+44 203 886 2132