These Terms and Conditions govern the use of services provided by Diggit Solutions (“we”, “us”, “our”). By purchasing any service or package from Diggit Solutions, you agree to be bound by the following terms.
The number of revisions included with a project depends on the package selected at the time of purchase. We aim to ensure client satisfaction and will provide revisions as outlined within your selected package. Revisions apply only to the original brief and agreed scope of work.
Revisions will not be provided in the following situations:
The standard turnaround time for revisions is up to two (2) business days, unless otherwise agreed.
Refund requests are reviewed on a case-by-case basis and are subject to the conditions below.
Refunds will not be granted in the following circumstances:
If a refund is issued, all intellectual property rights and ownership of any work created will revert to Diggit Solutions. The client will have no rights to use any design concepts, drafts, or final deliverables created prior to the refund. Diggit Solutions reserves the right to decline refund requests where work has been delivered in accordance with the agreed scope.
We are committed to delivering original, custom-made designs tailored to your requirements. Revisions are provided within the scope of the agreed brief. Our goal is to ensure client satisfaction while maintaining clear project boundaries and timelines. All designs and content created by Diggit Solutions are original and created specifically for each client project.
Turnaround times vary depending on the service and package selected.
Timelines begin once full payment (or agreed deposit) and complete project information have been received.
Upon full payment of all outstanding fees, ownership rights to the final approved website design or deliverables are transferred to the client. Until full payment is received, Diggit Solutions retains ownership of all work.
Diggit Solutions reserves the right to:
Website design and development packages do not include content creation unless explicitly purchased as an additional service. Where content services are purchased:
Diggit Solutions respects client confidentiality and will not disclose, sell, or share client information without consent, except where required by law. Where a separate Non-Disclosure Agreement (NDA) is signed, its terms will take precedence. Both parties agree not to intentionally damage or defame the reputation of the other following project completion.
We retain project files and records for up to 12 months from project completion. If a client requests previously delivered files:
Our support team is available during standard UK business hours (Monday to Friday, 9:00 AM – 5:00 PM). Support is provided via:
Response times may vary outside working hours.
Diggit Solutions provides digital services including branding, website design, development, and related digital solutions. Unless explicitly included in a service agreement:
Hosting:
Diggit Solutions shall not be held liable for:
Diggit Solutions reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on this page and will take effect immediately upon publication. Continued use of our services constitutes acceptance of the updated terms.
